To provide greater safety, security and assurance for our customers, now automatically includes Package Protection at a flat rate as part of our shipping and delivery services for all products ordered from the Site.

What is it?

  • Package Protection is coverage for if your item(s) purchased from were to be lost or damaged during shipment.
  • If your item was lost or damaged in shipment, you can submit a Package Protection Claim within 24 hours of transfer. may ask for proof of transfer date and/or a receipt or document that proves you are making the claim within 24 hours of transfer.
  • Once your claim is deemed eligible, we will always attempt a replacement first, then refund if necessary. If refunded, refund will include: purchase price of the item, plus applicable shipping, taxes, and fees (but not the cost for the Package Protection coverage).
  • Package Protection does not apply to packages that were delivered to their final destination but were stolen or otherwise not received.

How can I get Package Protection? 

  • Package Protection is included automatically during checkout, but Customers may opt out of using Package Protection by un-checking the Package Protection box at checkout.
  • Package Protection is available for a flat rate on orders up to $5,000.00. 

How do I know if my order has Package Protection? 

  • Package Protection will be displayed on your order confirmation email. 
  • If you're not sure if your order qualifies for Package Protection, please contact us.

To read more check out our Terms & Conditions.

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