Our goal is to ensure the item you ordered arrives promptly and works exactly the way it should. We built a return policy designed to let you shop with confidence and make things as easy as possible when things don't work out. To get started, reference the specific return policy for the item you are looking to return.
Please read our terms and conditions for the full details of our return and warranty policy.
When you receive the firearm or lower receiver at the FFL, please inspect it thoroughly before accepting the transfer. The policies outlined below are only for guns or lower receivers that are picked up from the FFL. Returns are only eligible when the product has been used properly and is returned in its original condition.
If a firearm or lower receiver is not picked up within 14 days of arrival, including failed background check, not legally allowed to own, refusal to pick up, or any other reason the transfer is not otherwise able to be completed, the transaction will be canceled. Guns.com will process a cancellation and return of the product, minus any fees, a $30 return shipping fee, original shipping charges, and a 15% restocking fee.
All new gun & new lower receiver sales are final. As a reminder, new guns are eligible for any applicable manufacturer's warranties. If you need help contacting the manufacturer, please let us know and we'll be happy to assist.
Guns.com offers a ‘no questions asked’ return policy for Guns.com Certified Used Guns. For a period of 3 calendar days after physical transfer, Guns.com will accept a return of the firearm regardless of reason for a full refund, minus any fees, a $30 return shipping fee, original shipping charges, and a 15% restocking fee.
Guns.com will accept the return of Guns.com Certified Used Guns with mechanical defects for a full refund, provided such return is made within 7 calendar days of physical transfer of the firearm. Guns.com will cover all shipping fees in the case of a mechanical defect.
After 7 calendar days, all sales are final.
Guns.com will accept the return of Non-Certified Used Guns with mechanical defects for a full refund, provided such return is made within 3 calendar days of physical transfer of the firearm. Guns.com will cover all shipping fees in the case of a mechanical defect.
After 3 calendar days, all sales are final.
Guns.com does not accept returns on Ammunition, Optics, Magazines & all other accessories. All accessory sales are final. Optics, magazines and other accessories may be eligible for any applicable manufacturer's warranties. If you need help contacting the manufacturer, please let us know and we'll be happy to assist.
Guns.com Branded Merchandise can be returned within 30 days of receipt. We provide free return shipping on Guns.com branded merchandise and on all clothing eligible for return.
Please read about our Package Protection coverage for items lost or damaged in shipment.
Consumers should immediately stop using the Tara TM-9, with UPC 787450776401, as only rubber bullet ammunition should be used with these pistols. All customers who purchased this product from Guns.com have been contacted for resolution.
For specific information, visit the the Tara Arms website and view a complete list of all Impacted Serial Numbers. If you have additional questions, you may also contact us directly at Service@guns.com or (866)582-4867.
If you have any questions, please feel free to contact us.
Revised January 25th, 2023